AMPLIFY YOUR OUTCOMES
WHICHEVER CISCO ARCHITECTURE IS RIGHT FOR YOU, WE’RE HERE TO HELP YOU GET THE MOST OUT OF IT WITH A RANGE OF TAILORED ADOPTION SERVICES. THIS IS IN ADDITION TO A VARIETY OF CUSTOMER EXPERIENCE SERVICES, AND EDUCATIONAL AND SUPPORT SERVICES.
Softcat’s priority is to provide the very best customer experience – and we do this by committing to put people first. Consequently, we can assign a dedicated customer success manager to ensure your Cisco software solutions are optimised to deliver the intended outcome and maximise value. By working closely with you to understand your overarching objectives, we can then formulate a strategy to ensure you achieve the maximum ROI on your Cisco software solutions. We’ll continue to support you every step of the way to establish any new products, integrate them into your existing infrastructure, and get you straight to the value that they offer.
For us, customer experience is as much a verb as it is a noun; it’s deeply ingrained within our business as something we just ‘do’. Softcat is, and always has been, a customer-focused business, which is why customer experience is considered at every single stage of engagement. Our professional services cover every step from Discover to Deliver and beyond. And we have the expertise to support Cisco’s lifecycle stages too – from post-sales through to adoption; utilising and embedding the technology; and creating advocates within your business. Our full range of services can be delivered in its entirety – from end to end – or individually in isolation to meet a specific need. It all depends on your unique requirements.
THE SOFTCAT CISCO LIFECYCLE
Taking influence from Softcat’s overarching customer journey framework, we have created a separate and specific Softcat Cisco lifecycle to ensure you’re supported at every stage.
Discover: customer experience starts with understanding the reasons for purchasing and the desired business outcomes.
Identify: Softcat identifies the Cisco solution and you evaluate it.
Purchase: we help you select your desired business solution.
Onboard: during onboarding we will discuss, outline and agree next steps for a Success Plan tailored to your requirements.
Implement: full implementation of the solution is delivered.
Use: we ensure you’re able to use all core features and functions to achieve your outcomes.
Engage: reassess your challenges following any next steps taken.
Adopt: we’ll support you to fully use the solution and start amplifying your outcomes.
Optimise: we’ll continually keep you up to date with the latest features.
Advocate: we’ll document your success through a customer success plan and case studies.
Renew: we’ll engage with you to understand your renewal requirements at the earliest possible opportunity to keep you one step ahead.
OUR CUSTOMER EXPERIENCE ENGAGEMENT TEAM
Our dedicated team of Cisco specialists and industry experts are ready and waiting to help you throughout your entire journey.
Overall accountability for customer relationship and leading account development strategy.
Customer Success Manager
Supporting and guiding customers through their lifecycle journey, including identification and execution of adoption services, to help you realise the value of your investment.
Technical Success Manager
Builds an adoption offering that’s specific to you based on the business outcomes, working with solutions design to ensure this compliments the implementation.
Adoption Services Team
Delivering implementation and adoption services of technologies as outlined in your customer success plan.
Proactively manages your subscription and service renewals to ensure you never lose capability or risk support.