CISCO COLLABORATION

WEBEX CONTACT CENTER

DELIVER THE BEST CUSTOMER EXPERIENCES, EVERY TIME

DRIVE BETTER ENGAGEMENT BETWEEN YOUR BUSINESS AND CUSTOMERS WITH WEBEX CONTACT CENTER, THE FLEXIBLE, INNOVATIVE CLOUD CONTACT CENTRE SOLUTION.

Webex Contact Center offers end-to-end customer experience management with post-call surveys delivered via SMS, email, or IVR to provide immediate feedback and responsiveness on customer experience. The solution’s intuitive agent experience is designed to serve customers with the support of your full team of experts, easily engaged with Webex messaging, video and calling tools. And because Webex Contact Center is a fully customisable platform with a new cloud-provider agnostic, its microservices architecture provides enterprise-grade horizontal scale, flexibility and rapid feature innovation and deployment.



BUILT FOR THE FUTURE OF CUSTOMER EXPERIENCE


OMNICHANNEL

DIGITAL-FIRST EXPERIENCES

The contact centre no longer has to be voice-first. Webex Contact Center delivers digital-first experiences, including across social channels. There’s also a single inbox for agents via its new Agent Desktop and custom widgets that facilitate ease of navigation.


INTELLIGENT:

AI-POWERED SUPER AGENTS

Webex Contact Center includes natural language voice and chat bots, built on a speech and conversational AI platform. This means customers can benefit from intelligent, focused support. They can also benefit from real-time transcripts and live agent assistance when needed, thanks to a fusion of human and AI support.


CONTEXTUAL:

COMPLETE CUSTOMER EXPERIENCE MANAGEMENT

Webex Contact Center can help you track sentiment and trends. By collecting feedback after every customer interaction, you can work towards improving the customer experience and shift from being reactive to proactive with AI.


LEARN HOW TO DRIVE BETTER CUSTOMER ENGAGEMENT

Get in touch to find out more about the all new Webex Contact Center