AMPLIFY YOUR OUTCOMES
IF YOU’RE LOOKING TO HARNESS THE POWER OF THE ALL NEW WEBEX AND ITS ACCOMPANYING PRODUCTS AND SOLUTIONS, THEN LOOK NO FURTHER – WE CAN HELP YOU GET THE MOST OUT OF IT WITH A RANGE OF TAILORED ADOPTION SERVICES, CUSTOMER EXPERIENCE SERVICES AND SUPPORT SERVICES.
Softcat’s priority is to provide the very best customer experience – and we do this by committing to put people first. We can assign a dedicated customer success manager to ensure any solutions implemented are optimised to deliver as much value as possible. By working closely with you to understand your overarching objectives, we can then formulate a strategy to ensure you achieve the maximum ROI on your Cisco Webex solution.
For us, customer experience is as much a verb as it is a noun; it’s deeply ingrained within our business as something we just ‘do’. Softcat is, and always has been, a customer-focused business, which is why customer experience is considered at every single stage of engagement. Our professional services cover every step from Discover to Deliver and beyond. And we have the expertise to support Cisco’s lifecycle stages too – from post-sales through to adoption; utilising and embedding the technology; and creating advocates within your business. Our full range of services can be delivered in its entirety – from end to end – or individually in isolation to meet a specific need. It all depends on your unique requirements.
THE SOFTCAT CISCO LIFECYCLE
Taking influence from Softcat’s overarching customer journey framework, we have created a separate and specific Softcat Cisco lifecycle to ensure you’re supported at every stage.
Discover: Customer experience starts with understanding the reasons for purchasing and the desired business outcomes.
Identify: Softcat identifies the right Cisco Webex solution and you evaluate it.
Purchase: We help you select your desired business solution.
Onboard: We conduct an onboarding call with you to outline a success plan and the next steps.
Implement: Full implementation of the solution is delivered.
Use: We ensure you’re able to use all core features and functions to achieve your outcomes.
Engage: Reassess your challenges following any next steps taken.
Adopt: We support you in adopting and realising the value of your Cisco Software.
Optimise: We’ll continually keep you up to date with the latest features.
Advocate: We’ll document your success through a customer success plan and case studies.
Recommend: Together, we’ll continually identify any new needs and make appropriate recommendations.
Renew: We’ll engage with you to understand your renewal requirements at the earliest possible opportunity to keep you one step ahead.
THE CISCO ENTERPRISE AGREEMENT
With the pace of digital transformation, managing software is more complex than ever. Therefore, the Cisco EA software-buying program is designed to help you buy, consume and manage Cisco technology across the software portfolio with a 3- or 5-year cross-platform agreement, and unified terms and conditions. With an EA, you simply select what you want, add as you grow, and deploy where you need to in the way that best suits your business. The Cisco EA is ideal if you’re looking for financial predictability, a simplified IT environment, or have a technology growth plan.
WHY SOFTCAT FOR CISCO COLLABORATION SERVICES?
WE SIMPLIFY THE EXPERIENCE
With its wide range of features and powerful capabilities, Webex can seem complex at first. Therefore, at Softcat, we’ll work closely with you to identify your desired outcomes, map the solution to your business, and simplify the overall experience.
WE SPECIALISE IN BOTH ON-PREMISES AND CLOUD SERVICES
Whether you’re looking for traditional support models for on-premises infrastructure, or the values of cloud subscriptions, we can help. We can even bring the two environments together and take you on a hybrid journey – which is generally much less disruptive.
WE GET IT RIGHT
An effective communications ecosystem is complex by nature. That’s why we integrate ourselves closely with our customers’ day-to-day operations to gain a much stronger understanding of their business – and help them optimise any investments they’ve made in communications solutions.